Returns

Return window

• Request a return within 30 days of delivery (invoice required).

• All returns require a Return Authorisation (RA) by phone call or email before sending goods back.

Eligibility & condition

• Goods must be unused, in resalable condition, and in original packaging (bands/labels intact).

• Seasonal, custom/printed-to-order, clearance, and display/rack items are non-returnable unless faulty.

Who pays for return shipping

• Buyer pays for change-of-mind or over-ordering.

• If we’ve sent incorrect or faulty items, we’ll arrange a prepaid label / collection.

Damages & picking errors

• Notify us within 7 days with photos (outer box, inner packing, product). We’ll replace or credit promptly.

Exchanges / unsold designs (optional)

• At our discretion, we may exchange unsold designs like-for-like. Return freight is the buyer’s responsibility.

Restocking fee

• A restocking fee (up to 15%) may be applied for incomplete packs or missing packaging.

Refunds / credits

• Processed within 5 working days of receipt/inspection.

• Outbound shipping charges are non-refundable unless the error was ours.

How to request a return

1. Email sales@cheshirecardcompany.co.uk  with order number, SKUs/quantities, and reason (include photos if damaged/faulty).

2. We’ll issue an RA and instructions.

3. Pack securely; use a tracked service and keep proof of postage.

4. Don’t worry we are here to help please call or email ASAP and we will resolve your issues.